Get help
Resolve a blocked step and give support the information it needs.
While signed in, select the headset button at the bottom right of the app to open support. Enter your question in the conversation and send it. Billing and account settings remain accessible if product access has ended.
If you cannot sign in, use Forgot password on the sign-in page for a password reset. The in-app support launcher requires a signed-in session; if the whole app is unavailable, retain the error and time so you can report it when access returns.
Check the relevant guide
| Problem | Start here |
|---|---|
| Brokerage missing or account not syncing | Connection guide |
| Incomplete charts or unavailable returns | Portfolio coverage |
| Thesis still running or failed | Tracking and recovery |
| AI work paused | Credits and limits |
| Document processing failed | Supported files and limits |
| Report figures differ from expectations | Report methods |
Include enough context
Tell support which page you used, what you expected, what happened, and roughly when. Include the visible error and the relevant thesis, report, or account name if needed.
A screenshot can help. Hide personal financial details that are not needed to explain the issue. Never send passwords, authentication codes, or API keys.
For a number discrepancy, include the dates, currency, selected accounts, and return method you are comparing.